Privacy Policy

This Policy applies to information collected through our website, communications, and service delivery at customer premises across the United States. It does not cover the independent privacy practices of third-party manufacturers. Business customers are responsible for notifying their own employees and visitors about data collection occurring on their premises.

Information you provide:

• Contact & quote-request details — name, email, phone, address, company name, and form submissions.
• Property & project information — property type, square footage, equipment details, and security objectives.
• Communications — correspondence, support requests, scheduling notes, and consultation records.

Information collected automatically:

• Device & usage data — IP address, browser type, device identifiers, operating system, page views, and timestamps.
• Cookies and similar tracking technologies.

We do not request, and ask that you do not send us, payment-card numbers, Social Security numbers, or other highly sensitive identifiers through the Site's contact or quote forms.

Depending on the systems you select, we may collect the following categories:

• Video & image data — recorded or live footage from cameras, doorbells, and surveillance equipment.
• Alarm & monitoring data — sensor signals, entry/exit activity, alarm triggers, and timestamps.
• Biometric identifiers — facial geometry and fingerprint templates for access control and facial recognition systems.
• Smart-automation data — device status, configuration, and operational data from connected equipment.
• Account & emergency information — system credentials, user lists, passcodes, and emergency contacts.

• Respond to quote requests, prepare proposals, and communicate with you.
• Design, install, configure, integrate, monitor, service, and support your systems.
• Detect, verify, and respond to alarms; coordinate with monitoring centers and emergency responders.
• Operate biometric and access-control features solely for identification, verification, and security purposes.
• Process orders for resold products; facilitate manufacturer warranty and support.
• Operate, maintain, secure, and improve the Site and Services.
• Comply with legal obligations, enforce agreements, and protect rights and safety.
• Other purposes disclosed at the time of collection or with your consent.

Biometric data includes facial geometry and fingerprint templates collected for access control and surveillance systems. We handle this data under the following principles:

• Notice & consent — Collected only after providing notice and obtaining written consent where required by law.
• Limited purpose — Used solely to verify or identify individuals for enabled security functions. Never used for marketing or profiling.
• No sale — We do not sell, lease, trade, or otherwise profit from biometric identifiers or biometric information.
• Limited disclosure — Disclosed only with consent, to complete requested transactions, or as required by law or legal process.
• Retention & destruction — Retained only as long as necessary; destroyed within specified timeframes after purpose completion or relationship end.
• Protection — Stored and transmitted using a reasonable standard of care, at least as protective as our treatment of other confidential information.

Certain states impose additional requirements that supplement these protections.

We use cookies and similar technologies to operate the Site, remember your preferences, measure traffic, and understand Site usage. You can control cookies through your browser settings. Where required, we present a cookie banner or preference tool for non-essential cookies.

We honor browser-based opt-out preference signals (such as Global Privacy Control) where legally required. We do not guarantee a response to "Do Not Track" signals, which have no common industry standard.

We retain personal information for as long as necessary to provide Services, maintain systems, comply with legal and contractual obligations, resolve disputes, and enforce agreements. Retention periods vary by data type — for example, video footage is retained for a limited rolling window, while account records are kept for the duration of our relationship plus a reasonable period thereafter. Biometric data is governed by Section 06.

We maintain administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction, calibrated to the sensitivity of the data involved.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your system credentials, passcodes, and access codes, and for notifying us promptly if you suspect any compromise.

We honor the following rights as required by applicable law and will not discriminate against you for exercising them:

• Know / Access — Request the categories and specific pieces of personal information we have collected about you.
• Correct — Request correction of inaccurate personal information.
• Delete — Request deletion of your personal information, subject to legal exceptions.
• Portability — Receive a copy of your information in a portable format.
• Opt out — Opt out of "sale" or "sharing" of personal information and targeted advertising.
• Limit sensitive data — Limit our use of sensitive information, including biometric data.

California (CCPA / CPRA)

California residents may exercise all rights listed above. We do not sell personal information for monetary value. Authorized agents may submit requests on your behalf; identity verification is required.

Virginia, Colorado, Connecticut, Utah & Other States

Residents of these states have rights to access, correct, delete, obtain copies, opt out of targeted advertising and profiling, and require consent for sensitive data processing. You may appeal any decision regarding your request.

Nevada

Nevada residents may opt out of the sale of covered information. We do not sell such information as defined under Nevada law.

To exercise any of these rights, contact us at admin@kaedbaellc.com or (248) 642-3509. We will verify your identity and respond within required timeframes.

The Site and Services are intended for adults and are not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. Note that surveillance systems installed on customer premises may incidentally capture images of minors; such footage is handled as ordinary video data under this Policy and your Service Agreement.

Our Site references and links to third-party manufacturers and websites to describe our offerings. All third-party names, logos, and trademarks are the property of their respective owners. Their appearance on our Site does not imply any endorsement beyond an authorized reseller relationship. We are not responsible for the content or privacy practices of any third-party site.

We may update this Policy from time to time. Changes will be posted with a revised "Last Updated" date and appropriate notice. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the revised Policy.

If you have consented to receive text messages from Kaedbae LLC, you may receive messages related to the following:

• Appointment Notification
• Follow-up messages
• Inquiries